Digital Banking Account Deletion Request
Apps covered by this request: TLCU Financial and TLCU Cards
This page explains how to request deletion of your TLCU digital banking access/profile and associated app data for the TLCU Financial and TLCU Cards apps.
How to request deletion
You may request deletion of your digital banking profile for TLCU Financial, TLCU Cards, or both apps.
You may request deletion even if you no longer have the app installed or can no longer access your digital banking profile.
- Email info@tlcufinancial.org with the subject line “Digital Banking Account Deletion Request”, or call TLCU Financial at (574) 255-3193.
- Tell us whether you want your TLCU Financial profile, TLCU Cards profile, or both deleted. Please provide enough information for TLCU to locate and verify the applicable digital banking profile, such as your name and the email address or mobile number associated with your access.
- TLCU may contact you to verify your identity before processing the request. For your security, do not send your full card number, PIN, password, Social Security number, or other sensitive authentication information by ordinary email.
What happens when your request is processed
After TLCU verifies your request, we will process deletion of the requested digital banking profile or profiles for TLCU Financial and/or TLCU Cards, along with data associated with those digital access profiles, subject to any information that TLCU or its service providers must retain for legitimate purposes such as security, fraud prevention, legal obligations, regulatory compliance, dispute handling, or recordkeeping requirements.
Deletion of a digital banking profile removes the applicable digital access or registration. It does not erase or close the underlying TLCU membership, Visa credit card, deposit account, loan, or other TLCU financial account, and it does not require TLCU to delete records that must be maintained as part of the underlying financial relationship or applicable law.
Data that may be retained
Some information may be retained when required or permitted for security, fraud prevention, legal, regulatory, compliance, accounting, dispute-resolution, or other legitimate recordkeeping purposes. Retained information will continue to be handled in accordance with applicable law and TLCU privacy practices.
Questions or additional privacy information
For questions about this deletion process, contact TLCU Financial at info@tlcufinancial.org or (574) 255-3193.
Review TLCU Financial’s Privacy Disclosure for additional information about privacy practices.